| How
can I be sure that this website is secure? |
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Caffè Italia is under a secure site with 128-bit encryption,
the highest level of encryption commercially available. All
data sent to and from Caffè Italia is encrypted to protect
your personal information.We believe the security of credit
card transaction data to be an important issue and have developed
a system that uses advanced software technologies to protect
data transmission over the Internet. We do not record credit
card numbers on our database, because these are transmitted
directly to the banking circuit used by our website. This method
ensures our clients protection from the possibility of electronic
computer theft of credit card data. The transmission of the
credit card data over the Internet is protected by the fact
that the bank server connection is activated via a secure transmission
protocol, using https protocol (the GestPay server has a 128
bit Verisign digital certificate). |
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How
can I check if 128-bit encryption is being used? |
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Shopping
on-line with Caffè Italia is 100% safe |
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| After adding your item to cart, you will be directed
in a security page. The information you input into our system
in the shopping cart is then encrypted and sent to our secure
server. When you enter the shopping cart you will notice that
the URL (web address) in your web browser changes from http://
to https://, showing you that you have entered a secure site.
In addition a small lock symbol will appear in the information
bar of your browser, showing that sever lock technology is in
place. On the secure server the information is then decoded
for the order process to continue. All details are then stored
on the secure server, so that there can be no un-authorised
access to these details. |
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What
cards do you accept? |
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Caffè
Italia is able to accept payments from: |
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All the credit cards with this logo can be used on this website. |
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All the credit cards with this logo can be used on this website. |
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All the credit cards with this logo can be used on this website. |
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How
Can I deduct the value added tax (VAT) ? |
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| If you order as a EU business with your V.A.T.
number (all EU countries, including the UK and Sweden), please
include your VAT number in the additional note field in the
order form. We will deduct 20% VAT from your purchase price.
(purchase price divided by 1.20). No Vat deduction for coffee
and food, Vat rate is zero for these categories. |
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What
should I do if the item that I received is phisically defective
? |
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| If the item you received is defective and you
would like to have it replaced or repaired, please follow the
following instruction: |
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| If you feel more confortable to repair the machine
using our private service centre, please follow the procedure
written below: |
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If you have purchased a product through this website
and believe that it is defective and would like to repair or
exchange it within 30 days, you must first contact technical
support. Once tech support authorizes the exchange or repair,
please send your package insured using a trackable shipping
service such as Fedex, UPS or DHL as you feel more confortable.
The delivery from Italy to your country of the repaired or exchanged
good in this case will be completely covered by our company
(this option is available only for the Eu countries).
Contact us at us at info@coffeeitalia.co.uk
to have further details for the delivery address. |
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You can use our Ups service ticket or your favourite
express courier.
Note: if you feel more conformable to use our automatic return
ticket, the delivery will be paid by credit card. |
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How
do I send returns ? |
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| All returns must be professionally packed, using
the original packaging materials. Please send an email or fax
to the customer service, requesting instructions for the items
you would wish to return. You must include the following
information with your exchange or repair :
1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange
We can only accept returns and exchanges for purchases made
from us through our website.
1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return |
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How
much time do I have to contact Caffè Italia about returning
my purchase? |
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| We give you 30 days from the date that you received
your shipment. |
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| Are
the items insured? |
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| All the items we ship are covered by assurance
also during the shipment. |
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