We have many contacts email address for our clients but we suggest you to use info@coffeeitalia.com.au all messages will be reviewed as soon as received and re-directed internally according to the subject treated. Please use this address for all your requests, comments and communications with us. This is indeed the right address for any notification regarding the return of items in accordance to our returns policy. Please note that we will receive and review your messages during normal working week days, we follow Italy's bank holidays calendar.