Coffee Italia


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Caffè italia
Top 100 Espresso Awards

Our staff receive many expressions of gratitude from our customers. Sometimes this is a short email or telephone call whilst occasionally we get longer letters that go into great depth of how our help has enabled our customer to make better coffee.

Here are some recent emails we have received that will give you an idea of how we try to help our customers.


You, our customer mean everything to us. We're always happy to hear how we have helped someone.

Greg , just letting you know that we received the ice-cream maker. Thank you so much for your excellent service and hope you have a great Christmas. Regards , John.

Hello I just wanted to say that the grinder arrived yesterday and I am very impressed by the speed of your services. Thank you very much. Michael P. Melbourne

Hi there. I'd just like to say thank you for the prompt service and delivery. My Silvia V2 died on Tuesday and I'm just about to pull my first cup with v3. thank you once again for the great service. Much appreciated. Mike.

My machine arrived this morning. What great service! Of course I have had my first cup of coffee and am looking forward to many more. Thanks again for a terrific service. Toni (Tasmania)

Hello Coffeeitalia,the Gaggia arrived O.K. I have had 4 espresso machines previously and this unit is the best domestic espresso maker I have had.One of the previous 4 was an Italian product but not in the class of the Gaggia. regards Max

Hello Greg, Thank you very much for such a lovely coffee machine. I received the parcel just one day before our anniversary.I could not wish for more.Thank you. Kind regards, Barbara Machine Elektra S1CO, June 2011

Hi Greg The kitchenaid coffee machine arrived safely this afternoon. Thank you very much!...... I love it! It's just what I wanted. :) Best Regards Deborah.

hi greg, just letting you know i received the machine back yesterday and it works perfectly. thank you very much for your wonderful service. thanks again. adam

Hi Greg Thank you so much for all your help with the machine. I am enjoying beautiful coffees. I really admire the attention and speed to which you responded to my problems. Thank you Best wishes Jeremy S.

Machine: Francis Francis , June, 2011

Thank you very much David!!!! You are amazing!!!!

Machine Rancilio Silvia to Singapore 12th April, 2011

Good morning! I wanted to say thank you to you all for the amazing level of service I received with my recent order. My old Coffee machine packed it in three days before Christmas, I was in a slight panic as we have 12 people coming over…..they always enjoy a nice coffee! Coffee Italia to the rescue, ordered and delivered within 18 hours, along with the friendliest service & constant updates. What more could I ask for three days before Christmas. You guys have saved Christmas for us, thanks! Steve & family.

Machine Rancilio Silvia.

The espresso machine was delivered to me this morning. I am very happy with it; I think it's a great little machine for a beginner to use. I would have waited for another 12 months to buy one if I hadn't seen your website offering such a great price - it was an offer I didn't want to miss. Thank you for your prompt, friendly service. I will recommend on relevant user forums, and to my friends and family. Jan A, New Farm, QLD

Machine, Gaggia Classic

Thank you so much for such a brilliant coffee machine and the coffee you sent is lovely too!!! D & S Eaglehawk Neck, Tasmania

hi greg, tried the removable bowl and all is good
as l know it :)
l have left you glowing feedback today as it is well
and truly deserved.
Your after sales support has been fabulous
Would appreciate feedback left in return when you get
the chance
regards leanne

(ebay sale)

Hi Greg

Thanks for that.  The machine arrived this morning.

Thanks for your service.


Hi Greg,
Just to let you know that the espresso machine arrived safely today - it looks wonderful (I had a peek!).
Many thanks for your patience and assistance.

Kind regards,
Hello Greg,
We just received the new Gaggia Classic, thank you so much, great doing
business with you.
Regards  Jack
Thanks Greg,

The machine is going well, makes a great espresso!



Hi Greg

The kitchenaid coffee machine arrived safely this afternoon. Thank you very much!...... I love it!
It's just what I wanted. :)

Best Regards

We love the coffee machine, and it was a pleasure to deal with whoever the man was that processed our order (sorry we forgot your name ,) We could not be happier, and are telling everyone we know about you .

Mark and Kat  

Rancilio Silvia V3


Dear Greg,

This machine is the Best! Over the years, ice cream machines have all
been a waste of time and money, compared to this little beauty. There
is nothing that this machine cannot transform into amazing frozen

treats: over the last 24 hours, the first thing we threw in was a
ginger beer which became a slushie, leftover poached pears for a
granita, vanilla custard for the creamiest and lightest ice cream
ever, champagne zabaglione and raspberry puree came together as ripple
ice cream, and this morning a tub of yoghurt has become a sorbet for
breakfast. It is the most expensive kitchen gadget we'll actually use.

Oh, and a breeze to use as well, after my initial anxiety!

Thank you!
Vincent, Sydney

Musso 4080 ice cream machine



Thank you for our coffee machine. It arrived today. We are already enjoying the flavor of great espresso.

M and N,

Tamworth NSW

Saeco Odea Giro coffee machine



Following my earlier email - just to let you know that the parcel arrived safely just after I pressed the 'send' button.


Kate Pullen England

Dear Coffeeitalia!

Today my order (Gaggia Baby Twin, MDF grinder, and base) has arrived. I’d like to say thank you, your kindness, and the quick, perfect shipping, and buisness.

Yours sincerely,
Gergely Farkas Hungary - Kőröshegy

Hallo,Mr.Marco!I got the machine and with that I'm happy.You did a good job...Would You,please like to have a bottle of good French wine or something... If Yes give me,please,the way to express my good wiches to You and to your Company! Thanks

Thanks for all your help. France


The coffee and pasta machines arrived today, and I've had my first cup of real coffee at home.
The Gaggia machine looks great.

Vincent - England

Ηι Marco,
I received today 13-9-2007 the coffee machine from the Ups local representative. They had received your message. Everything is OK and the machine operates properly. Thank you very much about your collaboration.
Best regards
Yiannis Meramveliotakis Γιάννης Μεραμβελιωτάκης Greece

Man that was fast. Never got the UPS info mail. But the machine was here in three days. Beauty. Have to get it hooked.

Looking forward to it. Thanx for your support so far!

kick 'n' rush
kris karathomas
Autor and Journalist Hamburg - Germany


Good morning Mr Marco,

Just to confirm reception of our coffee machine a moment ago.

Thank you for your follow-up.
- Miriam Rabinovitch & Serge Hascoet France

I'm happy to announce, that the coffeemaschine have arrived and I'm happy to use it :-)

Kåre Regnarsson Denmark

Thank you for your prompt response and the phone call.
Many thanks to you and your staff for your professionalism and friendly Manner, I wish you all a very merry Christmas and a happy and prosperous New year David Pp Bob Hale

bob hale Bristol - Great Britain


I received the coffee maker yesterday, the coffee is just so good.
Thanks a lot Marco. France

The machine arrived today in perfect condition.  Very fast delivery!

Many Thanks

Nick Huckle England

TI AMO!  Multo Grazie!!!!!!!!!!!!
The knob is lightning and the mashine is making noises now. We are so much looking forward to the first cup of espresso from this artpiece of a coffeemaker. We will drink your toast!

warmest regards
Annette, Chantelle, Charmaine & Kirsten HAGEMANNS - Copenhagen

Bon giorno Marco

The espresso machine is working super! Thank you very much for the quick delivery and the service you offered.

Greetings Gerard Noordermeer Netherland


I would like to express great satisfaction with the previous delivery from You, and my family is very satisfied with the Gaggia coffee maker now installed in our kitchen.

Best regards;
Viggo D. Olsen Stavanger - Norway


Buongiorno Marco,

Success! Thank you very much for helping us to get our ice cream production underway this summer. The repaired machine arrived, rested and now is producing delicious ice cream. Today the flavor is green tea ice cream with lemon zest and fresh nutmeg, come taste for yourself one day.

With gratitude for your good service,
Susan & Hermann Jenny
Les Tuillières

Susan & Hermann Jenny Pont de Barret - France


H i Teresa
We are happy to have received the icecream machine the other day, thank you for the good service.
Best regards

Kirsten and Peter Kjaersgaard, Roskilde - Denmark


Thank you. That worked.
I had toasted some coffee myself and had not removed all the dust.
Followed the steps and got it back on track.
Will send you some words on your service.
Good, fast and reliable service. You keep what you promise. I am very satisfied. Thank you.

Anders larsen Denmark

Dear Marco,

Just want to thank you and inform you that Milki Cappuccino Maker
I ordered arrived safely last Monday. Unfortunately I was not in town
to thank you immediately

Raoul Fuchs

Raoul Fuchs Zagreb - Croatia

Hello Marco!

I've received both machines now and they're working wonderfully!

Max Langer England


Hi Marco,

I’d just like to say thank you again for all your help with this, the machine arrived this morning (at the perfect moment) just in time for the person’s birthday J

I have been very impressed with both your service and prices, I won’t hesitate to recommend you to anyone I speak to or to order from you again.

Kind Regards,

Ben Parkes


Dear Marco,
I just wanted to thank you for sending me the coffeemachine. I'm very pleased.
Best regards,
Monique Bindels France

Thank you. I look forward to fare un bel cafe nella macchina nuova.

Daniel Greenfield Santa Barbara - USA

Good afternoon,

Just to say ice cream maker has arrrived , and am now going out to buy fruit, raspberries, strawberries, etc, and already have it in the freezer so can make icecream later.
Thanks everso..
Lynn England

Hi Marco
thanks again for your trouble over the coffee machine, its excellent!
Great service.

thanks again

rolfe heffey hastings, sussex - Great Britain


Hello Marco,
Thank you for your quick answer.
Francys Stockholm - Sweden


Juha Hemminki recommends this site

Heti kun meilla on tarpeeksi iso keittio, minne istuttaa se. Nykyisessa ei enaa oikein tyoskentelytilaa.

Tosin ollaan juotu viime aikoina enempi teeta:) Ei niin, etteiko mulle hyva cappuccino maistuisi. Mutta parhaalta se maistuu hyvan illallisen paatteeksi komean tarjoilijan tuomana ja konjakin kera.

Your friend Juha Hemminki ( has recommended this site
to you, and sends you the following message:
Tässä olisi hiano kaffinkeitin! Ostetaan heti!


Thanks, really looking forward to receiving it!!


Jeremy Goddard Houston - USA


No problem, thank you for your swift reply and I look forward to receiving the coffee marker.

Thanks again,

Jo and Tom Day Wootton - Great Britain


Hello Marco!

The coffe machine now works. I would like to thank you for all help!

Everything from purchase to customer service has been handled in an excellent way by you and the company you represent.

Merry Christmas and a happy new year!

Best regards Kristian Ridefelt Uppsala - Sweden


I'm going to meet my coffee friends in the weekend and I will give then a good cup of espresso (if I get the machine tomorrow).
I contact you early next week.

I will also send you the custom invoice for Norwegian tax/VAT when I have it.

Have a nice and dry weekend in Italy! I understand there is very "high water" in Venezia... here its snowing.

Ciao, Lars Gunnar Grimstad - Norway


The coffee machine is now in Norway and on its way to me :-)
I have 2 friends who also want to order. I recommended you... and you will at least have 2 new customers form Norway in the near future!
Best regards, Lars Gunnar Grimstad - Norway

Yes, that is the correct address.

I am impressed by your prompt responses!

Thank you and best regards,
Max Langer Grenoble France

Dear Marco,
I just wanted to thank you for sending me the coffeemachine. I'm very pleased.
Best regards,

Monique Bindels Paradera - Aruba



Hi Marco

Just dropping you a line to confirm I have received the grinder and cups.  Many thanks again for your excellent service.  Wishing you a very happy Christmas.


Mark Payne Great Britain


Hi Marco

I just thought I’d let you know the Miniverticale has arrived.  It looks amazing!!  I haven’t made an espresso yet…  I hope the money from Paypal is going through.  Your service really is quite amazing.  With service like that, everyone should but from you.

Could you please let me know whether you are able to get hold of:

Macap MC4 Dosserless grinder
Macap Handle Dynamometric Tamper
Electra espresso coffee cups and saucers

Many thanks

Mark Payne Great Britain


Hello Marco!

The coffe machine now works. I would like to thank you for all help!

Everything from purchase to customer service has been handeld in an excellent way by you and the company you represent.

Merry christmas and a happy new year!

Best regards Kristian Ridefelt Uppsala - Sweden


Dear Marco:

I picked up the Gaggia Titanium from UPS yesterday.  Thank you very much

Thomas J. Mangogna USA



I have now received my coffee machine, Thank you. 


Melissa Pragnell

melissa Dartford - Great Britain


HI Marco,

Don't worry, I haven't been around due to work commitments since Monday but I phoned UPS to tell them to deliver tomorrow as I will be at home. 

Many thanks for your great customer service and concerns

Best regards,

Michael & Amanda Scott London - Great Britain



Thanks very much - the cups were very nice.

John nadine john Brighton - Great Britain


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