SECURITY AND INTEGRITY OF  INFORMATION..

Shopping at Caffè Italia Australia , is absolutely safe because we use a successful and leading real-time secure credit card processing system. This is provided by Banca Sella, the Italian Bank pioneer in payment gateways and online credit card processing. Your credit card information is processed by the Bank servers and do not transit or reside in our servers or shopping cart server. Banca Sella provides secure sockets layer (SSL) technology server encrypted connection for all forms of transactions. This technology works best when the Clients use Microsoft's Internet Explorer or Netscape Navigator.

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

Your Price Guarantee.

If you find a cheaper advertised price anywhere in Australia we will match it for you and send your purchase free of charge and give you 1 kilo of our premium Caffee Italia Coffee beans! All you need to do is to send us the details and we'll look after you from thereon.

We offer a 10-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, simply return the product to us within 10 days in its original condition and packaging. Upon arrival of the returned item, a credit will be issued for the cost of the item minus the original shipping charge and a 10% restocking fee.
Customers will be responsible for return shipping charges.
You can use our Pack and Send service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

All products should be returned unused, unopened and in a re-saleable condition. 

If you have any questions, please email us at info@coffeeitalia.com.au


Refunds due to cancellation
Should you cancel your purchase with this 10 day 'cooling off' period, we will refund your payment in full, subject to delivery costs we have incurred plus a 10% restocking fee. If your order qualified for free postage then we will refund minus the normal shipping charge (based upon weight).  If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation.   All products should be returned unused, unopened and in a re-saleable condition. 


Returning unwanted goods
Unwanted goods should be returned within 10 days of delivery. You should post them, unopened and undamaged, to our storehouse centre.

Contact us at us at info@coffeeitalia.com.au to have further details for the delivery address.


We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier.. Please remember to give us your name and address, transaction number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.
You can use our Ups service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

Refunds for unwanted goods

Providing that unwanted goods are received by us in unused, unopened and re-saleable condition within 10 days of delivery, we will refund payment for the goods deducting from the total amount the delivery cost to your country plus a 10% restocking fee. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.

If you have any questions, please email us at info@coffeeitalia.com.au

All materials in your Caffè Italia appliances are warranted for 12 months from date of original purchase.

This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified or used for commercial purposes.


RETURN INSTRUCTION:

If the item you received is defective and you would like to have it replaced or repaired, please follow the following instruction:

1. Click here to find your closest repair centre:

If you feel more confortable to repair the machine using our private service centre, please follow the procedure written below:

If you have purchased a product through this website and believe that it is defective and would like to repair or exchange it within 30 days, you must first contact technical support. Once tech support authorizes the exchange or repair, please send your package insured using a trackable shipping service such as Fedex, UPS or DHL or Pack and Send as you feel more confortable.
Contact us at us at info@coffeeitalia.com.au to have further details for the delivery address.

Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

You must include the following information with your exchange or repair :

1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange

 We can only accept returns and exchanges for purchases made from us through our website.

1. Order ID:
2. invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return

We can only give full support for products purchased through our website. If you purchased your product from other companies, we will provide to make our possible but you will cannot have full assistance.

Our Satisfaction Guarantee to You.

Online purchasing can have real or imagined pitfalls. For some of our customers this will be their first online purchase and we value the trust shown in our company. To honor your trust we want to give you a Satisfaction Guarantee.

If your not 100% satisfied with your purchase just return it to us! You must return the original packaging to us also and the item must be in a saleable condition. And just as you would return an item at a retail store we ask that you cover the expenses of the return to us.

You can request a refund which will be to the full value of the item less 10% and the original shipping charges. If you would like to exchange the item we'll waive the 10% re-stocking fee.

Repairs to Elektra and La Pavoni Coffee machines

We sell parts for and service Elektra and Pavoni coffee machines. For more information please email the serial number and model of your machine for a no obligation quote. Quotes for repairs and parts may be obtained via email only. Email

Your Trade in option

We are always looking for ways to offer value to our customers and so we are pleased to introduce the option of trading in your old broken, non working coffee machine. We'll give you $50 off the price of any coffee machine in our store and we'll pay for the courier costs too.

Yes, all you need to do is to take your old coffee machine to your nearest Pack and Send. That's it. We'll pay all fees from that point including packaging and delivery fees!

All we ask is that when placing your order you let us know that you will be sending in a trade in so that we can take off the trade in value from your order.