Our staff receive many expressions of gratitude from our customers. Sometimes this is a short email or telephone call whilst occasionally we get longer letters that go into great depth of how our help has enabled our customer to make better coffee or choose the best machine.

Here are some recent emails we have received that will give you an idea of how we try to help our customers
You, our customer mean everything to us.
We're always happy to hear how we have helped someone.

Greg , just letting you know that we received the ice-cream maker. Thank you so much for your excellent service and hope you have a great Christmas. Regards , John.

Hello I just wanted to say that the grinder arrived yesterday and I am very impressed by the speed of your services. Thank you very much. Michael P. Melbourne

Hi there. I'd just like to say thank you for the prompt service and delivery. My Silvia V2 died on Tuesday and I'm just about to pull my first cup with v3. thank you once again for the great service. Much appreciated. Mike.

My machine arrived this morning. What great service! Of course I have had my first cup of coffee and am looking forward to many more. Thanks again for a terrific service. Toni (Tasmania)

Hello Coffeeitalia,the Gaggia arrived O.K. I have had 4 espresso machines previously and this unit is the best domestic espresso maker I have had.One of the previous 4 was an Italian product but not in the class of the Gaggia. regards Max

Hello Greg, Thank you very much for such a lovely coffee machine. I received the parcel just one day before our anniversary.I could not wish for more.Thank you. Kind regards, Barbara Machine Elektra S1CO, June 2011

Hi Greg The kitchenaid coffee machine arrived safely this afternoon. Thank you very much!...... I love it! It's just what I wanted. :) Best Regards Deborah.

hi greg, just letting you know i received the machine back yesterday and it works perfectly. thank you very much for your wonderful service. thanks again. adam

Hi Greg Thank you so much for all your help with the machine. I am enjoying beautiful coffees. I really admire the attention and speed to which you responded to my problems. Thank you Best wishes Jeremy S.
Machine: Francis Francis , June, 2011

Thank you very much David!!!! You are amazing!!!!
Machine Rancilio Silvia to Singapore 12th April, 2011

Good morning! I wanted to say thank you to you all for the amazing level of service I received with my recent order. My old Coffee machine packed it in three days before Christmas, I was in a slight panic as we have 12 people coming over…..they always enjoy a nice coffee! Coffee Italia to the rescue, ordered and delivered within 18 hours, along with the friendliest service & constant updates. What more could I ask for three days before Christmas. You guys have saved Christmas for us, thanks! Steve & family.
Machine Rancilio Silvia.

The espresso machine was delivered to me this morning. I am very happy with it; I think it's a great little machine for a beginner to use. I would have waited for another 12 months to buy one if I hadn't seen your website offering such a great price - it was an offer I didn't want to miss. Thank you for your prompt, friendly service. I will recommend on relevant user forums, and to my friends and family. Jan A, New Farm, QLD
Machine, Gaggia Classic

Thank you so much for such a brilliant coffee machine and the coffee you sent is lovely too!!! D & S Eaglehawk Neck, Tasmania

hi greg, tried the removable bowl and all is good
as l know it :)
l have left you glowing feedback today as it is well
and truly deserved.
Your after sales support has been fabulous
Would appreciate feedback left in return when you get
the chance
regards leanne
(ebay sale)

Hi Greg
Thanks for that. The machine arrived this morning.
Thanks for your service.

Hi Greg,

Just to let you know that the espresso machine arrived safely today - it looks wonderful (I had a peek!).

Many thanks for your patience and assistance.

Kind regards,


Hello Greg,
We just received the new Gaggia Classic, thank you so much, great doing
business with you.
Regards Jack

Thanks Greg,
The machine is going well, makes a great espresso!

Hi Greg
The kitchenaid coffee machine arrived safely this afternoon. Thank you very much!...... I love it!
It's just what I wanted. :)
Best Regards

We love the coffee machine, and it was a pleasure to deal with whoever the man was that processed our order (sorry we forgot your name ,) We could not be happier, and are telling everyone we know about you .
Mark and Kat
Rancilio Silvia V3

Dear Greg,
This machine is the Best! Over the years, ice cream machines have all
been a waste of time and money, compared to this little beauty. There
is nothing that this machine cannot transform into amazing frozen

treats: over the last 24 hours, the first thing we threw in was a
ginger beer which became a slushie, leftover poached pears for a
granita, vanilla custard for the creamiest and lightest ice cream
ever, champagne zabaglione and raspberry puree came together as ripple
ice cream, and this morning a tub of yoghurt has become a sorbet for
breakfast. It is the most expensive kitchen gadget we'll actually use.
Oh, and a breeze to use as well, after my initial anxiety!
Thank you!
Vincent, Sydney
Musso 4080 ice cream machine

Thank you for our coffee machine. It arrived today. We are already enjoying the flavor of great espresso.
M and N,
Tamworth NSW
Saeco Odea Giro coffee machine

Following my earlier email - just to let you know that the parcel arrived safely just after I pressed the 'send' button.


Kate Pullen England

Dear Coffeeitalia!
Today my order (Gaggia Baby Twin, MDF grinder, and base) has arrived. I'd like to say thank you, your kindness, and the quick, perfect shipping, and buisness.
Yours sincerely,
Gergely Farkas Hungary - Köshegy

Hallo,Mr.Marco!I got the machine and with that I'm happy.You did a good job...Would You,please like to have a bottle of good French wine or something... If Yes give me,please,the way to express my good wiches to You and to your Company! Thanks
Thanks for all your help. France

The coffee and pasta machines arrived today, and I've had my first cup of real coffee at home.
The Gaggia machine looks great.
Vincent - England

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